Damion Warren-Harrod of SEAT & Cupra Carlisle has been named at the Vertu Masters Awards.
He received the accolade for the SEAT division as part of Vertu’s annual awards celebrating the achievements of high-performing non-management colleagues.
Warren-Harrod said: “I am incredibly proud to receive this award. Looking after customers and making sure they have a great experience is something I really care about, so it is fantastic to be recognised in this way.
“We have a brilliant team here in Carlisle and I enjoy supporting my colleagues as well as our customers every day.”
He has built an outstanding reputation for delivering exceptional customer service, consistently achieving top feedback scores and earning high praise from customers.
His commitment to going the extra mile has not only resulted in industry-leading reviews, but also recognition beyond the business, including acknowledgement from the Houses of Parliament following his success in a customer service mystery shop programme.
He is known within the dealership as a supportive and approachable colleague, always willing to help others and share his experience.
His positive attitude and commitment to the values of the business have made him a key member of the team.
Robert Forrester, Chief Executive of Vertu, said: “Damion’s achievement is a fantastic example of excellence in customer service.
“His consistent high standards, outstanding feedback and strong sales performance demonstrate exactly what it means to deliver a first-class experience for customers.
“The Vertu Masters Awards celebrate colleagues who truly make a difference, and Damion’s contribution, both to his customers and his team, makes him a very worthy winner.”
