WarrantyWorks has gained accreditation to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for Vehicle Warranty Products.
Being a part of the Code portfolio of businesses follows a stringent assessment process by The Motor Ombudsman, which evaluates plan providers against advertising and plan documentation, claims handling, staff training and internal complaints management.
Kyle Sawczuk, head of finance at WarrantyWorks, said: “Becoming accredited to the Vehicle Warranty Products Code is an important milestone for our business and a strong endorsement of the standards we work hard to uphold across every area of our operation. It equally reflects our sustained focus on delivering a high-quality customer experience and responsive support to plan holders.
“The Motor Ombudsman will prove an invaluable asset for our business thanks to their unrivalled expertise in the sector, and will help drive our products and services to ensure that they always meet the discerning expectations of today’s motorists.”
WarrantyWorks’ service includes using clear and jargon-free information with consumers, support tailored to the needs of plan holders, a robust internal complaints process, and signposting to The Motor Ombudsman’s free, impartial and independent dispute resolution service at no cost, should deadlock be reached between the parties in the event of a complaint.
WarrantyWorks will benefit from a profile on The Motor Ombudsman’s website that attracts hundreds of thousands of users each year, opportunities to contribute to Code committee and insight meetings, and access to webinars, events, and bespoke training initiatives.
The company and its staff will also be eligible for nomination in this year’s Star Awards.
Andrew Brown, subscriber operations manager at The Motor Ombudsman, said: “We are delighted to welcome WarrantyWorks to our Vehicle Warranty Products Code. This provides an important signal to consumers that the business is committed to transparency, fairness and high standards throughout the customer journey, from the point of taking out the plan, through to having repairs carried out in the event of a claim.
“They will prove a valuable part of our portfolio, and we look forward to working alongside their team.”
