Vines Group has partnered with Mad Devs, rolling out its document management system iStoreDOCS across its dealerships to improve the customer journey and boost online sales.
Mad Devs’ iStoreDOCS solution allows customers to complete a purchase remotely, while dealership teams can monitor progress through a central dashboard and maintain a full compliance record for every transaction.
Monique Limerick, future retail implementation manager, Vines Group, said: “Successful technology implementations are about more than the platform. They rely on strong partnership, effective change management, and a clear focus on supporting people through the transition.
“The rollout of iStoreDOCS across Vines Group has been a collaborative and well-managed implementation. From planning through to deployment, the team took the time to understand our business, communicated openly, and remained responsive throughout the project.
“While we are still early in our journey, it has been encouraging to see our teams embrace the platform so quickly. We are already seeing improvements in efficiency and consistency, and I look forward to building on these early successes as we continue our partnership with iStoreDOCS.”
By digitising documentation, the retailer sees fewer delays, improves consistency across its sites and frees staff from time-consuming manual processes.
Daniel Rea, sales director at Mad Devs, said: “Retailers want technology that fits naturally into the way they already work and makes life easier for both their teams and their customers.
“iStoreDOCS helps dealers meet compliance requirements and gives customers the freedom to complete documentation at a time that suits them.
“We’re pleased to be supporting Vines Group as it continues to invest in its digital customer experience.”
