The survey found that 30% of car owners would like the option to drop off or collect their keys outside the dealer’s normal opening hours.
The groups keenest on out-of-hours drop-off and collection are those aged between 18 and 24 (50%) and those in London (42%), according to research by Tjekvik.
Just over a quarter of respondents (26%) want to complete more of the check in online, at a time that suits them, while 24% wished there was a way they could drop off or collect their keys without having to see a service advisor.
If given the opportunity, 22% would prefer to share any issues with their vehicle online and in advance, rather than trying to explain it to a service advisor when dropping off their car.
More customers today are using digital aftersales solutions than ever before, with 1,908,730 customers in the UK and Ireland using Tjekvik technologies to check in their vehicles from home last year, a 13% increase over 2024.
Meanwhile, 877,923 customers used Tjekvik’s in-showroom touchscreen kiosks to check in their vehicles in 2025, 11% more than the previous year.
Christian Mark, CEO & co-founder at Tjekvik, said: “Digital solutions are continuing to play an increasingly important role for aftersales customers.
“Those that provide greater flexibility for check-in are clearly in a much stronger position to maximise customer satisfaction and retention.”
