Younger car owners would rather use a self-service kiosk than wait to speak to a service advisor when checking in their car, according to a new survey commissioned by Tjekvik.
While 35% of UK car owners overall would favour the self-service option, this percentage rises to 71% among those aged 25 to 34, and 60% of those aged 18 to 24.
Martin Nørgaard Høgh, CEO at Tjekvik, said: “Digital solutions are playing an increasingly important role in the daily running of dealerships.
By combining digital convenience with the expertise of their aftersales teams, dealers can deliver a more flexible and customer-focused experience to a wide range of age groups with varied expectations.”
Persistent queues are the primary reason (43%) for car owners to favour self-service solutions when checking in their car at a dealer aftersales department.
However, 31% favour self-service solutions because they believe it would give greater flexibility when dropping-off and collecting their vehicle, and 18% because they believe it would give them more time to provide information and select options.
Just 7% of those who want aftersales self-service options say it is because they do not always feel comfortable speaking with aftersales staff’. However, this percentage rises to 50% among those aged between 18 to 24.
Nearly 1.5 million customers in the UK and Ireland used Tjekvik technologies to check in their vehicles from home in the first eight months of 2026, a 19% increase over last year.
Meanwhile, 723,795 customers used Tjekvik’s in-showroom touchscreen kiosks to check in their vehicles, 26% more than the previous year.
