The Motor Ombudsman has opened a new hub in Liverpool in order to support the growth of its Alternative Dispute Resolution (ADR) service.
Located on Mann Island, the facility will allow the organisation to recruit experienced staff in a wider geographical area beyond the capital.
Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said: “The opening of a hub in Liverpool is a significant and exciting step forward for The Motor Ombudsman, and marks another important milestone in our continued growth.
“As demand for our ADR service continues to rise, expanding our presence beyond London gives us access to a wider pool of talent, supports the creation of new local jobs in Merseyside, and strengthens the capacity and expertise we need to support consumers and businesses across the automotive sector.”
In the first five months of 2026, The Motor Ombudsman received 23,499 unique consumer cases – a 22% rise compared with the same period in 2025.
The first phase of recruitment will bring 17 additional employees into the organisation, increasing The Motor Ombudsman’s workforce to almost 90 employees.
New employees will work alongside colleagues in Westminster within two teams of the body’s dispute resolution department.
Case Administration gathers evidence from consumers and businesses involved in disputes while Adjudication reviews the evidence and issues decisions.
The hub will also play a key role in forging new relationships and supporting closer engagement with existing Code-accredited garages, dealerships, vehicle manufacturers and warranty providers.
