Warranty Solutions Group (WSG) have partnered with iStoreDOCS (part of the MADdevs Connect Platform), delivering a fully integrated, digitally enabled GAP insurance solution.
Retails will reintroduce GAP in a compliant, low-effort and commercially effective way through iStoreDOCS’ award-winning digital deal file platform.
Phil Miskelly, OEM & Corporate Sales Director at WSG, said: “Retailers have been asking for a simpler, fully compliant way to reintroduce GAP insurance, and this partnership delivers exactly that.
“By combining digital engagement with specialist support, we’re enabling dealers to offer meaningful protection to customers without adding pressure to their sales teams or introducing operational complexity.
“This is about more than just product distribution. It’s about reshaping how GAP is delivered in a modern retail environment. By integrating into an existing digital journey and supporting it with expert-led customer engagement, we’re creating a model that is scalable, compliant and commercially effective for today’s market.”
Rising vehicle costs and increasing total loss values continue to reshape the risk landscape.
With over 1,500 retailers using iStoreDOCS, many had stepped away from offering GAP due to FCA-related complexity and limited commercial return.
The integration is seamless within the iStoreDOCS platform. Customers are introduced to the 30-day complimentary GAP cover through the iStoreDOCS customer portal where they already go to review, sign and upload key documentation.
Retailers benefit from WSG’s trained call centre team, who manage customer engagement and conversion, allowing dealerships to generate revenue without additional effort.
After the initial 30-day free period, customers are engaged through a structured omnichannel approach. This includes digital touchpoints, follow-up communications and direct engagement from WSG’s experienced sales team.
Customers are offered competitively priced GAP products, with flexible 0% payment options over 10 months, making the product both accessible and attractive.
Zero dealer involvement is required. The model combines digital and human engagement through a true omnichannel approach.
