Warranty claims on electric vehicles are far higher than those on internal combustion engine (ICE) models.
The latest WSG Market View Report on 800 EV warranty claims found that the average EV car warranty claim paid by the firm between March 2024 and February 2025 was £827.55, that’s 26.78% higher than the average claim for ICE cars.
The five most common issues across these manufacturers were 12v batteries, shock absorbers, air conditioning compressors, suspension arms and charger ports.
Battery replacements remain the single largest expense, with costs ranging from £8,000 to £12,000 for standard electric cars.
WSG said these higher costs are attributed to the specialised nature of EV components, which require advanced tools and expertise to repair.
It said EV repairs often take longer and demand greater technical knowledge than traditional ICE vehicle repairs.
Hyundai was the most reliable EV manufacturer with a claim rate of 3.7%. Hyundai also had one of the lowest average claim costs in the analysis at just £309.46.
Toyota secured second place with a claim rate of 3.9%. Kia sat in third place with a claim rate of 4%.
Sitting at the bottom of the top 18 most reliable EV manufacturer is Land Rover with a claim rate of 36.36%.
According to the Motor Ombudsman EV claims are rising as the parc grows but they generate fewer complaints per vehicle compared to ICE counterparts.
“Based on our latest data, there was one dispute for every 195 EVs, compared to one in every 41 petrol, diesel, and hybrid models.
“Most EV complaints stemmed from customer service issues, followed by technical problems with the vehicles themselves.
“As the EV market matures, addressing these concerns will be critical for manufacturers and retailers to build consumer trust and satisfaction,” said Motor Ombudsman Bill Fennell.
Click here to download the full report
