MotorPlan has gained accreditation to The Motor Ombudsman Vehicle Warranty Products Code.
The Code sets out a series of commitments in relation to the customer journey, spanning advertising and promotional material, and point-of-sale information, to the provision of insured products, agency sales, and internal complaints management.
Emma Motley, operations director at MotorPlan, said: “We are very proud to have achieved accreditation to The Motor Ombudsman’s Vehicle Warranty Products Code.
“This marks an important step for our business and reflects our ongoing ethos to strive for high standards for our customers, while operating in line with recognised industry best practice.
“We are looking forward to building a close relationship with The Motor Ombudsman team, and drawing on their specialist knowledge and sector insight as we continue to evolve our product portfolio.”
Accreditation gives important added reassurance that customers are dealing with a business that is committed to providing clear, concise and jargon-free information.
MotorPlan can call on The Motor Ombudsman’s Business Information Line, and signpost planholders to its free-of-charge, independent and impartial Alternative Dispute Resolution service, should a complaint not be resolved to a customer’s satisfaction.
Andrew Brown, subscriber operations manager at The Motor Ombudsman, said: “We are delighted to welcome MotorPlan to our Vehicle Warranty Products Code.
“This reflects a clear commitment to putting customers first and upholding the highest standards expected of those operating in today’s highly competitive vehicle warranty sector.”
