The Motor Ombudsman has announced that Changan Automobile UK has gained accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for New Cars.
The Code of Practice is adhered to by 50 OEMs retailing cars in the UK, and covers around 98% of all new passenger vehicles sold across the country.
Nic Thomas, managing director at Changan Automobile UK, said: “This year will be pivotal for our brand as we continue to grow our retail footprint and awareness amongst UK consumers.
“Our focus on delivering exemplary products and services to today’s discerning motorists in a simple, transparent and trustworthy manner is reinforced by partnering with recognised organisations such as The Motor Ombudsman.
“An authority, such as The Motor Ombudsman, will prove a valuable resource for our team, and being able to participate in insightful industry roundtables alongside other vehicle manufacturers will also be a very useful source of learning, allowing our organisation to stay up to date with the very latest developments in the automotive sector.”
Accreditation to The Motor Ombudsman offers Changan several advantages, particularly as a new entrant to the UK’s automotive sector.
Bill Fennell, chief ombudsman and managing director at The Motor Ombudsman, said: “We are delighted to be adding Changan UK to our New Car Code. With 50 vehicle manufacturers voluntarily accredited to these fundamental best practice guidelines, this highlights the emphasis that carmakers are placing in the value of following the requirements set down by the Code in their pursuit of the highest standards of customer service.
“This is essential, especially for new market entrants, to make that all-important positive first impression, and lay the foundations for brand-loyal customers. We look forward to working together with the team at Changan UK’s head office, and to sharing our in-house expertise with team members across their organisation.”
