Aion has appointed DHL Supply Chain to provide aftermarket parts logistics. The partnership will provide nationwide next-day parts distribution.
DHL will manage parts storage, inventory management, order fulfilment and distribution through its UK logistics network. The operation launches with more than 1,250 genuine AION V part lines in stock and available.
Ben Hurford, aftersales director at AION Auto UK, said: “We know that a common concern for drivers considering a new brand is whether spare parts are readily available should the worst happen. Even before we sold our first car, we partnered with DHL to establish and stock up a dedicated UK parts warehouse so we can respond immediately when a workshop needs us to ship parts to them.
“With over 1,250 part lines available from day one, the warehouse facility is a reflection of our long-term investment in AION and its customers, because a brand that earns public trust will grow sustainably.
“That aftersales commitment also extends to our comprehensive eight-year warranty – part of the industry-leading AION Great 8 Promise – which provides reassurance beyond the offerings of our competitors, with extensive bumper-to-bumper coverage and transparency around any limitations.”
The DHL-managed operation combines warehousing, inventory control and fast delivery capabilities, giving AION retailers and service partners access to parts within 24 hours across the UK.
The fully digitised ordering system has been designed to minimise vehicle downtime and provide confidence to customers.
Paul Stone, managing director, Manufacturing Logistics, DHL Supply Chain UK & Ireland, said: “We’re proud to support AION’s entry into the UK market and to bring our experience working with automotive manufacturers and new market entrants to this partnership.
“Fast, reliable access to parts is one of the most important factors in delivering a strong customer experience. By combining our warehousing expertise with rapid nationwide distribution, we’re helping AION build trust with retailers and customers from the very start.”
