Close Brothers Motor Finance (CBMF) has renewed its partnership with MotorEasy to provide Return to Invoice (RTI) GAP Insurance to eligible motor finance customers.
The insurance will help to protect customers from financial shortfalls following theft or a write-off.
Alex Griffin, director of product at Close Brothers Motor Finance, said: “Our objective was to give customers access to clear, relevant information about a product that can help protect them financially if their vehicle is written off or stolen. We wanted a partner with the technology, expertise and automotive experience to deliver that at the right stage of the customer journey.
“MotorEasy demonstrated a strong understanding of our customers’ needs, alongside a proven ability to engage them effectively through digital channels.
“Together, we’ve developed a product that helps customers make informed decisions about RTI GAP Insurance, giving them the information and support they need to decide whether it’s right for their individual circumstances.”
RTI GAP Insurance helps bridge the difference between a motor insurer’s settlement value and the original invoice price paid for a vehicle.
In the event of a write-off or theft, the cover helps safeguard customers against the financial impact of depreciation, helping to ensure they are not left out of pocket or left repaying finance on a vehicle they no longer own.
Customers receive information about RTI GAP Insurance as part of their finance welcome pack, followed by email communications and support from MotorEasy’s UK-based Contact Centre team.
Duncan McClure Fisher, CEO of Intelligent Motoring, MotorEasy’s parent company said: “RTI GAP Insurance remains one of the most valuable protection products available to motorists, yet many remain unaware of the depreciation risks that follow a write-off or theft. Close Brothers Motor Finance wanted a solution focused on customer education and long-term engagement, and that’s exactly what we’ve built together, helping customers make better-informed decisions throughout the customer journey.
“Our Digital Garage platform, customer data capabilities and CRM-led engagement strategy enable us to have highly relevant conversations with customers at the right time and through the right channels.
“This helps ensure customers receive useful information that supports better ownership outcomes while delivering strong commercial performance for our partners.”
