Motor retailers are set to benefit from a new fast track service when dealing with motor finance enquiries from the Financial Ombudsman Service (FOS).
The National Franchised Dealers Association (NFDA) has worked with the Financial Ombudsman Service (FOS) on a new initiative to improve communication between franchised dealerships and the Ombudsman service.
The FOS helps resolve complaints between financial businesses and their customers. It is an informal and free alternative to the courts.
The collaborative document introduces a more streamlined approach to handling enquiries and cases, helping ensure communication reaches the correct person within each dealership more quickly.
The move is expected to reduce delays and create a smoother process for dealers and the FOS.
The dedicated contact information form will be for members to complete and return, enabling the association to share accurate dealership contact details directly with the FOS.
Sue Robinson (pictured), chief executive of the NFDA, said: “Having this updated point of contact in place will make communication between dealerships and the FOS more efficient and help reduce unnecessary delays for everyone involved.
“This is another example of NFDA working closely with key industry stakeholders to deliver practical support that benefits franchised dealers day to day.”
