The FCA has opened an enforcement investigation into a motor finance claims company.
It said it was looking at Consultation Claims Ltd (CCL) following “concerns about its conduct” in the period April 2025 to December 2025 in relation to motor finance claims.
It said it had not reached any conclusions as to what has happened or as to whether CCL has breached any relevant requirements.
The FCA is investigating concerns that consumers may have been signed up during the period April 2025 to December 2025 without their consent, with some allegations that signatures have been forged.
It is investigating the full customer journey, including how customers were contacted, what they were told during and after sign-up, and the information they were given about exit fees.
Announcing the investigation allows consumers who may have unknowingly been signed up or who may have been presented with documents purporting to be signed by them when they have not, to complain to CCL.
If those customers are not happy with the firm’s response, they should complain to the Claims Management Ombudsman.
