EMaC is going digital to manage and streamline its motor repair approval process.
The service and maintenance plan group has selected Digital INNK’s ViSN platform for the job.
EMaC will use ViSN to manage the submission, approval and payment of SMR requests from franchised and dealerships.
EMaC said the platform will boost the quality and speed of repair quality and reduce costs, administrative overhead and manual processing.
Mohammed Imran, COO of Digital INNK, said: “We are already delivering positive results for EMaC by streamlining repair approvals and improving visibility across their repair ecosystem.
Ky Symons, Network Manager at EMaC, said: “This collaboration is an important step in modernising the way we work and enhancing the experience across our network.
“By combining EMaC’s aftersales expertise with Digital INNK’s innovative technology, we’re creating a more connected and intelligent process that delivers greater convenience, consistency and confidence for our clients.”
