Keyloop is bringing in new AI-powered customer support to help dealers get more from their Fusion Automotive Retail Platform (ARP) and Dealer Management System (DMS).
It wants to resolve routine enquiries faster and free up its human team to focus on complex technical issues and urgent, high priority cases.
The new 24/7 ‘Kara’ support assistant, which is part of Salesforce’s Agentforce agentic AI platform, will also enable Keyloop’s human teams to focus on
The Kara assistant will be available in March via the Keyloop Customer Hub with Keyloop doing the work in the background through its technical platforms.
Keyloop said almost 30% of its current support enquiries are basic ‘how-to’ questions that could be answered via the self-service resources in its Customer Hub.
It said Kara will ensure these and a wide range of other queries are resolved immediately, rather than being directed to the technical support team.
This will free-up Keyloop’s human teams to focus on complex technical issues and urgent, high priority cases.
Dean Gardner, chief customer officer at Keyloop, said: “The introduction of Kara means we’ll be among the first auto tech providers to implement AI-powered customer support, ensuring dealers are quickly able to get the most from our technology.
“Kara is also about making technical support work the way our customers need it to, and it represents our commitment to supporting all customers at scale.”
Kara’s initial deployment will focus on providing guidance for common tasks and facilitating access to key documents. “New advanced troubleshooting features and AI-led predictive recommendations will be added throughout 2026, taking account of customer interactions and feedback,” adds Gardner.
