JS Holmes, based in Wisbech St Mary, has been awarded the Global Award for Aftersales for the 2023/24 financial year by Nissan. The family owned business recently transitioned from being a Nissan main dealer to an authorised repairer.
The accolade acknowledges the dealership’s position in the UK Nissan network as a leader in service and parts provision. It also reflects the team’s dedication to customer service.
Company director Alex Holmes said: “We are incredibly honoured to receive this prestigious global recognition from Nissan, especially as this is the third time we’ve won this award.
‘‘It speaks volumes about the hard work, dedication and expertise of our entire aftersales team.
“Our mission has always been to provide exceptional service to our customers, and this award is a testament to our continued commitment to excellence.’’
The four key pillars of JS Holmes’ aftersales operation are total customer satisfaction, efficient and transparent processes, ready access to genuine Nissan parts, and the adoption of advanced technologies to improve service delivery.
Holmes added: ‘‘Last year was our final year as a Nissan main dealer after 49 years. As an authorised repairer, we remain proud to represent the brand.
“We have many members of staff who have been with us for more than 20 years – many of them helped us win our previous Global Awards.”
