News
Honda recalls Civics over wheel worries
Honda has confirmed a safety recall of 46,152 vehicles relating to accessory optional wheels fitted to Honda Civics. The recall is part of a wider European recall flagged up by the European Commission. In a statement Honda said: “The affected…
W R Davies Nissan Rhyl appoints GM
W R Davies Nissan Rhyl has appointed Gavin Prigmore as General Manager. He brings more than 22 years of experience in the automotive industry, having started his career with a family-owned dealer group as a trainee sales executive. Gavin Prigmore,…
Motor finance commission: just how much paperwork do dealers need?
The National Franchised Dealers Association (NFDA) has met the Financial Ombudsman Service (FOS) to focus on motor finance commission and how dealers can handle cases and the paperwork required. As part of the discussion, the NFDA put forward idea to…
Hendy Group launches Excellence Programme for sales staff
Hendy Group has launched a new Excellence Programme, which will be used to develop the capabilities of over 400 sales-focused colleagues to further enhance the customer experience. The two-part Excellence Programme has been developed by business transformation experts, Akeno, in…
New vehicle data ‘delete’ certificate protects against vehicle GDPR breaches
The National Association of Motor Auctions (NAMA) has launched an industry-wide initiative to strengthen data deletion practices in the used car and van sector. Its Data Deletion and Privacy Protection Certificate addresses areas including data deletion procedures, auditability and reporting,…
Warranty Solutions Group strengthens senior management team
Warranty Solutions Group (WSG) has strengthened its senior management team with a series of appointments and promotions. Josh Connor has been promoted to field sales director and Phil Miskelly-Wise to OEM & corporate sales director, alongside the appointments of Richard…
Transparency is what customers want most from dealers
Transparency is the most important consideration for customers when it comes to buying a car from dealers. The latest Consumer Insight Panel from Motors & Cazoo asked customers about their car buying experiences and what would most help them…