The Motor Ombudsman has expanded the portfolio of manufacturers accredited to its Motor Industry Code of Practice for New Cars, with Aion Auto UK.
Aion customers can expect honest and accurate advertising, the availability of replacement parts for repairs and warranty documents written in clear and straightforward language, and established customer handling procedures.
Jon Wakefield, managing director at Aion Auto UK, said: “We are proud to have gained accreditation to The Motor Ombudsman’s highly respected New Car Code.
“This reinforces our commitment to a transparent customer journey with consistently high standards of service.
“Just as importantly, adhering to the Code gives our customers the all-important added reassurance that there is a clear, independent route to support and resolution should an issue ever arise.”
Adhering to guidelines laid down by the New Car Code gives Aion full use of The Motor Ombudsman and Chartered Trading Standards Institute (CTSI) Approved Code logos on customer-facing literature and online assets, as well as the opportunity to participate in exclusive webinars, industry meetings, and training courses.
Aion will also benefit from additional visibility through The Motor Ombudsman’s website and wider communications, including the annual Star Awards.
Sureyya Cansoy, director of business services and engagement at The Motor Ombudsman, said: “We are delighted to welcome AION Auto UK to our expanding portfolio of brands signed up to our New Car Code, offering even greater coverage for consumers.
“As manufacturers establish and grow their presence in the UK, accreditation provides consumers with added confidence that a business is committed to upholding high standards of service and best practice throughout the new-car purchase and ownership journey.”
