Park’s Motor Group has boosted its aftersales business following the deployment of Keyloop’s web-based Service Hub solution across all its workshops.
Parks is one of Scotland’s largest dealer groups with 80 locations representing 28 franchises. It is ranked 18 in the Motor Trader Top 200 Dealer Groups with annual turnover of £1.08bn.
Park’s has so far seen a £57 increase in average aftersales invoice value.
For technicians, Service Hub is transforming the speed and ease of completing vehicle health checks and workshop clocking, all aided by a new tablet-compatible interface.
Customers now engage with Park’s sites online and in the service reception, cutting no-shows and facilitating check-ins, as well as helping service staff secure more approvals for current and deferred work.
Scott Menzies, group service manager at Park’s Motor Group, said: “We immediately made a saving by cutting back on investment in three separate aftersales solutions, but Service Hub is delivering so much more. It’s simple for staff to use and it makes us more efficient and more profitable.
“The new online check-in has really helped us in two main areas: no-shows have decreased massively, and we’re doing much better with upsell.
The latest agreement builds on a collaboration between Park’s Motor Group and Keyloop spanning almost 30 years.
