The branded motor insurance solutions arm of the Car Care Plan Group, Car Care Plan Protex, has launched new digital claims tools for branded motor insurance and accident aftercare products.
Car Care Plan Protex is rolling out a smartphone app and online portal that gives drivers a quick route for making a claim. The digital claims tools have been developed in partnership with Agile Developments, giving customers easy-to-use and efficient additional options for registering claims – supplementing the 24/7/365 telephone claims registration option already available.
Simon Cook, Sales Director at Car Care Plan, said: “The launch of our Car Care Plan Protex smartphone app and online claims portal is part of our roadmap to offer more customer choice, flexibility, accessibility, and a continually improving experience.
“We have launched this service with several of our partners already, with plans to roll it out wider in due course – all branded for a seamless customer experience.”
The entire claims notification process can be completed in under three minutes.
First, customers select the type of claim they wish to make and confirm the location where the incident occurred.
Then they select the damaged area of their vehicle via a simple interactive diagram, upload images of their damaged vehicle, and repeat this process for the third-party vehicle, if applicable.
Finally, the customer can write or voice record the incident circumstances and submit the claim.
A full claims report with images will be collated within seconds of the application being submitted.
The web application can be integrated into current processes, or an SMS/email link can be sent out to the customer upon purchase of their insurance and/or accident aftercare product(s).
