Consumer Scotland has launched a probe into the used car market in Scotland. It said complaints about used car sales were “consistently high” and the probe highlight the most harmful issues and propose recommendations to strengthen fairness, transparency, and confidence in the sector.
The investigation will online and distance sales from sellers elsewhere in the UK.
It cited figures showring there were almost 160,000 used car transactions in Scotland between April and June.
Advice Direct Scotland shows consistently high levels of complaints related to second-hand car purchases, with more than 19,500 cases logged between April 2019 and December 2024.
National data ranks second-hand vehicles among the leading causes of consumer harm in the UK.
Common issues include faults, misleading information, poor after-sales support and difficulties resolving problems.
The sector is also going through rapid changes which have created new pressures and risks including greater online sales, complex finance options and the transition to low-emission and electric vehicles.
Consumer Scotland CEO Sam Ghibaldan said: “While most transactions go smoothly, thousands each year end in frustration with consumers reporting a range of issues that are hard to resolve.
“This investigation will help us build a clear, evidence-based picture of the issues facing used car buyers in Scotland.
“We want to ensure consumers are better protected, better informed and more confident when making such a significant purchase in future.”
Advice Direct Scotland CEO Andrew Bartlett said: “Used cars remain one of the most common issues raised with Advice Direct Scotland, with thousands of consumers seeking help each year.
“We welcome the opportunity to work with Consumer Scotland on this investigation to improve outcomes, strengthen protections, and build confidence in this important market.”
Scottish Motor Trade Association CEO Alan Gall, said: “The Scottish Motor Trade Association supports Consumer Scotland’s investigation as an important step toward clearer expectations, better understanding of rights, and stronger trust across the market.”
“Consumer confidence drives our industry, and our members continually aim for excellence in how they serve customers”.
