The Motor Ombudsman has welcomed Big Motoring World to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice portfolio.
As part of the accreditation, 12 Big Motoring World locations across the country have committed to the guidelines outlined in the Vehicle Sales and Service and Repair Codes.
Laurence Vaughan, CEO of Big Motoring World, said: “Our Motor Ombudsman accreditation showcases our willingness to always do the right thing by our customers, and to strive to go above and beyond to create a positive and memorable Big Motoring World experience for which we have become renowned.”
“Having the guidance of an authority, such as The Motor Ombudsman, will be a valuable resource to further the learning of our teams, and the continued development of our business.
“It will equally provide a unique opportunity to hone existing processes and to challenge the status quo, so as to ensure that we continually meet the high expectations of today’s discerning customers.”
Big Motoring World’s nationwide retail sites span their newest store in the Surrey town of Camberley in the south, to Leeds in the North, in addition to its Aftersales Centre in Kent.
Every year, Big Motoring World sells more than 50,000 vehicles. This is expected to rise to close to 70,000 in 2025.
Bill Fennell, chief ombudsman and MD of The Motor Ombudsman, said: “We are delighted to start the year by welcoming the Big Motoring World retail network to our Codes of Practice, further enhancing the level of coverage provided to consumers, and used car buyers in particular.
“This is a business that clearly demonstrates a passion for doing the very best for their customers, underlined by the many accolades that have been awarded to this organisation.
“We look forward to working closely and supporting Big Motoring World as we start our journey with them, and to sharing our expertise and best practice with their teams across the country.”
