Swansway’s Carlisle Audi aftersales department wins accolade

By automotive-mag.com 2 Min Read

Swansway Motor Group’s Carlisle Audi aftersales department has been crowned Aftersales Centre of the Year at the 2023 Audi Q Power Awards.

The team ranked first in the customer experience category and achieved 120.63% of their total accessories volume. In the loyalty category, the team achieved 134.26% of their total service plan achievement.

Simon Barwick, Carlisle Audi aftersales manager, said: “I want to extend my congratulations and thanks to the entire Carlisle Audi Aftersales department for their continued hard work and dedication.

“I see first-hand the level of commitment that they have to their role as a team and I’m proud to see them deliver such fantastic customer service.”

James Allitt, Audi’s head of aftersales, and Swansway directors Peter Smyth and John Smyth presented the team with the award.

Smyth said: “I am delighted for our team at Carlisle Audi. I would like to thank Head of Business John McCormick and Aftersales Manager Simon Barwick for their hard work in leading the team, and to the aftersales team for their dedication to the role.

“This award is richly deserved and it’s brilliant to see the whole team recognised.”

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