Pinewood.AI has launched its Automotive Intelligence Chat (AI Chat), a ‘digital concierge’, to enhance the customer car buying experiences with always-on support and the ability to book services, test drives and more.
Trained on automotive data, AI Chat responds 97.2% faster than traditional solutions and is designed with enterprise-grade security to safeguard customers information.
Kim Costello, Global Chief Marketing Officer at Pinewood.AI, said: “AI Chat acts just like a sales rep, in that it grasps nuances and imperfect phrasing to get your customers the response they need, while asking questions effortlessly.
“It chats naturally without needing to repeat context, and it learns from past conversations to deliver the most relevant and helpful responses.
“AI Chat adapts answers to match customers’ needs against a dealership’s resources. It also scrapes the internet and analyses vast automotive specific data to provide accurate responses.”
AI Chat reduces retailer costs and saves time by automating key touchpoints within sales. It can also rank and score leads, while Google Analytics integration tracks customer interactions and measures performance.
The product is available globally following success in the UAE market and is being rolled across more than 20 countries, supporting conversations in over 20 languages.
Costello added: “The feedback from piloting was beyond what we could have ever anticipated, with dealers explaining that the tool has helped walk customers step-by-step from their domain to their dealership.
“We are confident that AI Chat will be an indispensable tool for dealers globally, helping to drive countless efficiencies.”
