Motor Ombudsman launches Star Awards for 2024

By 3 Min Read

The Motor Ombudsman is inviting nominations from consumers for the fifth edition of its Star Awards.

The annual competition, launched in 2020, celebrates excellence in customer service delivered by Motor Ombudsman-accredited businesses across the UK, and individual team members working within these organisations.

The Star Awards are made up of the Garage Star Awards – for independent garages, franchise dealers, and body repair centres, and the Customer Service Star Awards – for vehicle manufacturers and warranty providers.

Customers are able to enter their submissions via The Motor Ombudsman’s dedicated online Awards portal.

From the customer nominations submitted in this year’s contest, a shortlist of three names for each of the eight Garage Star Award regions, and the two Customer Service Star Awards, for vehicle manufacturers and warranty providers respectively, will be drawn up by The Motor Ombudsman, and passed to a judging panel made up of consumer and automotive industry experts.

Based on a pre-defined set of criteria, they will then be tasked with reaching a joint consensus to crown the ten different winners of 2024, and agree on the two highly commended entries for each of the categories.

From this year’s group of regional Garage Star Award winners – a remarkable achievement in itself, judges will then be asked to reconvene to select the recipient of the highest honour of the competition – the coveted National Garage Star Award. In 2023, the top prize was bestowed to an individual team member for the first time, after two independent garages and a franchise dealership previously lifted the trophy.

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