The Motor Ombudsman has updated Motor Industry Codes of Practice to keep up to date with technology advances and shifts in consumer buying behaviour.
The changes include clauses relating to Advanced Driver Assistance Systems (ADAS) and self-driving features
There is new guidance for the delivery of roadside assistance and service plans.
And there are dedicated sections on paint, perforation and manufacturer base warranties and guidelines on the sale of alloy wheel and Guaranteed Asset Protection (GAP) insurance.
There is now a requirement for staff training in relation to the maintenance of alternativelyfuelled vehicles (AFVs), such as electric cars and hybrids.
And there are clauses governing the sale of vehicles where an agency model has been adopted by vehicle manufacturers.
The four Codes of Practice get an ID revamp, incorporating the recently updated Chartered Trading Standards Institute (CTSI) Approved Codes insignia.
Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said: “it is important that the Codes they remain aligned and keep pace with technological advancements and innovation, as well as with the latest trends in consumer buying behaviour, so as to provide the best possible level of coverage and protection.”
