Lexus announces winners of Centre of Excellence awards.

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Lexus has announced the winners of its 2023 Centre of Excellence awards. Lexus Stoke won Centre of the Year and Lexus Vantage Group being named Group of the Year.

The annual awards, presented at a recent ceremony in London, honour the top-performing Lexus Centres across the United Kingdom in a variety of categories including, new and used car sales, marketing, fleet and business sales and omotenashi (hospitality).

Lexus Stoke was recognised for its commitment and dedication to outstanding customer service and its consistent approach to operational excellence, winning the awards for Used Cars, Fleet and Business Sales and the ultimate accolade of Lexus Centre of the Year.

George Holden, centre principal at Lexus Stoke said: “It was a tremendous honour and privilege to learn of our award wins.”

The Lexus Vantage Group received the Group of the Year award for embracing the centre transformation challenge most effectively, while delivering a superb customer experience. The group has centres in Preston and Leeds, serving customers across Lancashire, Yorkshire and further afield.

Andrew Mallory, chief operating officer Vantage Group, said: “Winning Lexus Group of the Year at the Centre of Excellence Awards is a testament to the incredible teamwork, operational excellence and unwavering dedication of our colleagues, who create amazing experiences for our customers service and embody the spirit of omotenashi above all else.

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