Over two-thirds (67%) of customers using Bumper’s PayLater service are completing transactions remotely out of hours and 33% of PayNow transactions, which facilitate direct payments via card or Pay by Bank, are happening when dealerships are closed.
Most of the repair work is related to Vehicle Health Check (VHC) advisories.
Daniel Christie, Bumper’s head of sales, said: “By expanding the number of rooftops utilising our services and integrating with more dealer systems, we’re seeing customers embrace the ability to authorise and pay for repair work at their convenience.
“VHCs are proving to be a game changer for remote payments, giving customers instant access to the information they need.
“Consequently, most transactions now occur in the evening, when car owners are at home and have time to make informed decisions and without the pressure of in-person upselling. This move eliminates discounting and drives conversions, making aftersales transactions more profitable.
“These automated out-of-hours payments are also helping to streamline dealership operations, freeing up valuable resources to be used elsewhere by allowing teams to focus on higher-value tasks.”
